Terms of service

Paper&Seal lets you design digital invitations, send them to your guests by email or by sharing each guest’s private link, collect RSVP responses, and follow delivery and reply activity for your event. Features vary by plan, and the service is under active development, so details may evolve over time.

• Provide accurate information and keep your sign-in details to yourself. You are responsible for activity under your account.
• You must be able to form a binding contract to purchase a plan.
• You are responsible for the content of your invitations and for the guest information you upload, including having the right to use it.

Paper&Seal is for genuine invitations to people you know. In particular, you agree not to:

• Send unsolicited messages. Invitations may only be sent to people you know and who would reasonably expect to hear from you about your event, never purchased lists or strangers.
• Use the service for anything unlawful, deceptive, harassing, or harmful, or to send content you do not have the right to send.
• Misuse guest information or tracking data. It exists so you can manage your event, not for any other purpose.
• Probe, disrupt, or circumvent the service's security or limits.

We may suspend or terminate accounts that violate these rules, including to protect the deliverability of every other host's invitations.

Every event starts on the free Save the Date plan. Paid plans are one-time purchases for a single event, at the price shown at the time of purchase:

• There is no subscription and nothing renews automatically. You are charged once, when you buy, and never again for that plan on that event.
• There are no per-guest fees. Your guests never pay anything.
• Prices are shown and charged in US dollars, Canadian dollars or euros. We pick the currency from your location, you can switch it before you buy, and you are charged in the currency shown at checkout. Your bank may apply its own conversion fees.
• Upgrade credit: if an event already on The Invitation upgrades to Signature, you pay only the difference between the two prices, in the currency of your earlier purchase.
• Repeat-event discount: once your account has paid for one event, Signature costs 50% of its price for each other event you own, as long as that payment has not been refunded when you buy. It applies to Signature only, does not combine with promotion codes, and a later refund on your first event does not change it. On an event that already has The Invitation, what you paid counts toward the discounted price.
• A plan belongs to the event it was bought for and cannot be moved to another event.
• Payments are processed by Stripe. We never see your full card number. Your receipt arrives by email.
• Promotion codes, when offered, are applied at checkout and cannot be added after a purchase.
• Prices do not currently include sales tax. If that changes, the price at checkout will say so.

Events that received a paid plan for free during our early-access period keep it. If something ever goes wrong with a purchase, contact us and we will make it right: support@paperandseal.com.

Buying a plan should feel safe. If it is not right for you, ask within 30 days and we will refund you.

• Ask within 30 days of your purchase and you get a refund.
• We refund the full amount you paid minus the card processing fee, which is non-refundable (usually about 3%).
• The refund goes back to the card or payment method you paid with, in the currency you paid in. Your bank may take 5 to 10 business days to show it.

How to ask. Email support@paperandseal.com from the address on your account and tell us which event the purchase was for, or use Contact support under Settings, then Billing. We usually reply within one or two business days, and your plan stays active until the refund is processed.

What happens to your event. Once the refund is issued, the event goes back to the free Save the Date plan. Your invitations, guest list and replies stay saved and your guests' links keep working. Paid features switch off, you cannot add beyond the free plan's limits (such as 25 guests), invitations go to your first 25 guests only, and guests see only the pages the free plan includes. Everything comes back if you buy a plan again.

Upgrades. If you upgraded from The Invitation to Signature and paid only the difference, the 30 days count from each payment, and a request covers every payment from the last 30 days. If your purchase of The Invitation is older than that, it stays, and the event steps back to The Invitation instead of the free plan.

After 30 days. Purchases are not refundable after 30 days. If something went wrong on our side, write to us anyway and we will look at it fairly.

Bespoke. Bespoke work is quoted and arranged personally, so its refund terms are agreed in writing with you before any work starts.

You own the content of your invitations. You grant us the licence we need to host, format, and deliver that content to your guests and to operate the service. Guest information and RSVP responses are processed on your behalf as described in our privacy policy; as the host, you are responsible for having a lawful basis to invite your guests and to collect their responses.

You can close your account at any time. When you do, or when you ask us to delete your data, we delete the personal details we hold about you along with your events, your invitations, and your guest and RSVP information. Deletion is permanent: once it is done we cannot recover any of it, so export anything you want to keep first.

We work to keep the service available and reliable, but it is provided "as is" and "as available," without warranties of any kind to the extent the law allows. We may change, suspend, or discontinue features, and we will be thoughtful about changes that affect events already in flight.

In particular, we are not responsible for issues with your invitations. We cannot guarantee that every invitation is delivered, displayed, or opened as intended: email delivery depends on your guests' mail providers and spam filtering, and how an invitation looks depends on each guest's device and software. You are responsible for previewing your invitations before sending and for confirming important details with your guests. To the extent the law allows, we are not liable for losses arising from an invitation that is delayed, undelivered, filtered to spam, displayed incorrectly, or that contains errors in the content you provided.

That said, we will always do our very best to help with any issue you run into.

To the maximum extent permitted by law, Paper&Seal and its operator are not liable for indirect, incidental, special, consequential, or exemplary damages, or for lost profits, data, or goodwill, arising from your use of the service. Our total liability for any claim relating to the service is limited to the amount you paid us for the event giving rise to the claim. Nothing in these terms limits liability that cannot be limited under applicable law, including applicable consumer protection law.

You may stop using the service at any time and may ask us to delete your account and data. We may suspend or terminate access for material breach of these terms; where reasonable, we will warn you first.

Questions about these terms: support@paperandseal.com.